FAQ

Our office is open on Monday-Friday 08:00-17:30

Our cleaning services provided throughout all week days on any hour up to schedule in advanced.

We use technology and equipment that allow the carpet to dry within 3 hours by air conditioner.

We operate in Metro Manila and Metro Cebu.

Other areas operation require prior coordination and review.

We use a sliding compensation scale based on the square meter measurement and condition of the carpet.

Our technicians are trained and experience cleaning specialist who are prepared to provide quality, reliable and consistent service.

Successfully exceeding our clients’ expectations is our goal and is dependent upon us taking the correct preparation before we arrive at a work site. Before entering your property, our technicians are briefed on the service expectations of the client. Our managers closely monitor each project of ensure excellent results.

We use an itemized/detailed billing statement system which provides clarity of our activities for our clients. Our clients know clearly what services were provided to them by us. And, our payment schedule terms are as agreed upon at the conclusion of contract negotiations.

We are able to deliver superior results in part because of the quality of training and experience of our technicians; and their supervision by highly skilled managers on each project/work site.

We will furnish all of the chemical agents/solution and equipment needed to accomplish our work. Our carpet cleaning equipment is inclusive of but not limited to vacuums, carpet cleaning machines (wands, hoses), air circulation machines and chemical agent applicators.

We employ an eight (8) step approach to carpet cleaning. Steps may be added or reduced as required by the situation and/or carpet conditions.

Step No. 1- Inspection:
A pre-work inspection of the site is conducted prior to being work process. We perform this inspection in order to (a) confirm the fiber make-up of the carpet; (b) identify high traffic areas requiring special attention; (c) identify any stains and those which may be permanent;
(d) identify areas in the carpet and/or upholstery which may be damage; (e) verify the work order request/scope of work requested.

Step No. 2- Surface preparation and cleaning:
The removal of bonded and insoluble dry soil from carpet and/or upholstery with a vacuum cleaner occurs in this process. Sofas, chairs and tables will be carefully moved as the work progresses. Large pieces of furniture and equipment are left in place unless moved by the property owner/management under our regular pricing structure. We request that maximum effort be made to remove all object/equipment from the floor area to be clean. This includes computer processing units, computer peripherals and/or related items. These items will be protected to prevent damage during the cleaning process.

Step No. 3- Stain treatment:
Stains are pre-treated with a stain removal solution to begin breaking down the composition of the material “bruising” the carpet and/or upholstery.

Step No. 4- Carpet Agitation:
A rotary scrub machine may be used on the carpet to agitate and loosen up the surface area.
In addition, a pre-cleaning solution is applied.

Step No. 5 Extract and Rinse:
Our cleaning shampoo is now applied at this step-in conjunction with the usage of the steam
cleaning and water extraction. An imported product from Australian, our machine is built with
two 3 stage vacuum motors. It is a powerhouse capable of running up to a PSI/1,000 which results in a deep clean due to the penetrating force. We use a superior machine in comparison to our competitors who often leave excess water and moister within the carpet. And, this excess water causes the carpet to re-soil quickly and encourages the growth of bacteria and mold.

Step No. 6- Air circulation:
Air movers will be used when required in order to encourage greater air circulation which contributes to the evaporation of the residue moisture in the carpet.

Step No. 7- Carpet & upholstery grooming:
The grooming process resets the nap back to an original state and helps speed the dry time.

Step No. 8- Post completion inspection:
We request a walk-through inspection of the completed work area with your representative(s) to verify that the work has completed and meets your expectation. In addition, we ask all our clients to complete a “Job Completion” form at the conclusion of our work site activities.